Client Care & Process FAQs
General Questions
1. How does treatment at Eat.Think.Clean work?
Following your initial assessments, your practitioners will develop an individualised care plan based on your health concerns, goals and clinical needs. Your care may involve psychology, dietetics and, where appropriate, functional medicine and clinical nutrition. The frequency of appointments can change throughout your treatment as your needs and progress evolve.
2. Do you offer packages or memberships?
Eat.Think.Clean does not use a one-size-fits-all membership structure. Instead, patients enter a care program based on their health concern and receive an individualised treatment plan. This allows your practitioners to recommend the type and frequency of care you need rather than placing you into a predetermined package.
3. What programs do you offer?
Our multidisciplinary programs support a range of health concerns, including weight management, disordered eating and eating disorders, bariatric surgery, oncology, maternity, child and adolescent nutrition, chronic disease and other nutrition and psychological concerns. Your individual care pathway is determined following assessment.
4. Do I have to see both a dietitian and psychologist?
For patients entering one of our integrated multidisciplinary programs, both dietetic and psychological care form part of the treatment approach. We believe sustainable health changes often require us to consider not only what we eat, but also the thoughts, emotions, behaviours and circumstances that influence our relationship with food and health. The frequency of each service is individualised and may change throughout your care.
5. How often will I need appointments?
There is no set appointment frequency for every patient.
Following your initial assessments, your practitioners will recommend an appropriate schedule based on your individual needs. For example, you may initially attend psychology fortnightly and dietetics monthly. As you progress, this may reduce to monthly or less frequently.
Your care plan is reviewed and adjusted throughout treatment.
Can I claim Medicare rebates or private insurance?
Yes. Many of our services are eligible for Medicare rebates under a Mental Health Care Plan or Chronic Disease Management Plan from your GP. Alternatively, most Australian private health insurers provide coverage for dietetics and psychology, depending on your level of cover.
How do I process the claim through Medicare or Private Health?
If you are claiming your appointments through your GP referred health care plan or chronic disease management plan, our administration team will process on the day. Same for private health care claims, this can be processed by our supportive team so all you need to do is attend your appointment.
How long do sessions typically run?
All initial appointments are 50 minutes long. Follow up consults for psychology run also for 50 minutes and dietitic appoinemtents are 25 minutes.
Bookings & Appointments
We aim to make your path to care as simple and supportive as possible. Explore our step-by-step guide to managing your virtual appointments.
What is your cancellation policy?
We require a minimum of 48 hours' notice for all cancellations or reschedules. This policy respects our clinicians' time and allows us to offer the appointment to others on our waiting list. Cancellations made with less than 48 hours' notice may incur the full session fee.
What should I prepare for my first session?
Please ensure you are in a quiet, private space with a stable internet connection. We suggest joining the virtual room 5 minutes early to test your audio and video. Any referral information to be emailed through prior to the consultation or preferably, updated on your patient portal.
How do I book my first appointment?
Initial appointments are to be booked via our reception team. Here, they will discuss what your needs are and book in the appropriate service(s). Dietetics and psychology assessments are both needed if continuing down that pathway. Once you're a patient, rebooking and rescheduling can be done with your practitioner, in the patient portal, or via our reception team.Â
Services Q&A
Does everyone need Functional Medicine or functional testing?
No.
Functional Medicine & Clinical Nutrition is not automatically required for patients receiving psychology and dietetic care.
It may be recommended or discussed where appropriate based on your individual presentation, health concerns and goals. You can decide whether you would like to proceed.
Is functional testing included in my regular appointments?
No. Functional testing is an additional service and cost.
Where testing is clinically indicated, your practitioner will explain the recommended test, why it may be useful and the additional cost before anything is ordered. Testing will only proceed with your approval.
Can Functional Medicine be added later?
Yes.
One of the benefits of our individualised model is that your care can evolve. Functional Medicine & Clinical Nutrition may be introduced during or later after your dietetics/psychology management if appropriate.
Why does Eat.Think.Clean combine psychology and dietetics?
Our relationship with food involves much more than nutrition alone.
Eating behaviours can be influenced by emotions, stress, habits, body image, mental health, lifestyle, medical conditions and our environment. By bringing psychology and dietetics together, we can address both the nutritional and psychological factors influencing your health.
What happens if I need more psychology than dietetic support, or vice versa?
Your appointments are scheduled based on your needs and availability and are discussed as a team to ensure you feel supported and that you have a protocol to reach your goals.Â
What happens if I no longer need one of my practitioners?
Your care will be reviewed as you progress.
If your treating team determines that you no longer require regular input from one discipline, that component of your care may be reduced or concluded while you continue receiving other appropriate support.
Can my Eat.Think.Clean practitioners communicate with each other?
Yes, where you have provided appropriate consent.
Our multidisciplinary model allows relevant members of your treating team to collaborate and share information necessary to coordinate your care.
Virtual Care & Online Sessions
How do online sessions work?
Our sessions are conducted via a secure, clinical-grade video platform. You will receive a unique link via email before your appointment. Simply click to join from your web browser, with no software downloads required.
What technology do I need?
You need a device with a stable internet connection, a camera, and a microphone. A laptop or desktop is generally preferred for the best experience, but a tablet or smartphone also works well. We recommend using a private, quiet space.
Is my information private and confidential?
Confidentiality is a cornerstone of our practice. We use end-to-end encrypted telehealth platforms that comply with strict health data privacy standards. Your sessions are private, and your medical records are stored securely.
What if the internet connection drops?
Don’t worry, technical hitches happen. If the connection fails, your clinician will wait a few minutes for you to reconnect. If that fails, they will call you on your provided phone number to continue the session or discuss next steps.
Do I need to be in Australia for sessions?
Yes. Due to professional insurance and registration requirements, clinicians are typically required to provide care to patients residing in Australia at the time of the consultation. This ensures we adhere to clinical standards and cross-border regulations.
Still Have Questions?
Every individual’s relationship with food and mental health is unique, and you may have specific concerns not addressed in our FAQ. Our team is here to listen and provide the guidance you need. Whether you are curious about how our virtual care model works or ready to begin your recovery journey, we invite you to connect with us for a warm, clinical, and professional conversation.