Medicare Eligibility
Who is eligible for Medicare rebates?
Eligibility typically depends on having a specific chronic condition or mental health concern that meets Medicare's criteria for a management plan. Consultation with your GP is the first step to confirm your individual eligibility status for telehealth allied health services.
How do I update my Medicare details?
You can update your Medicare information through your MyGov account or the Medicare app. Ensuring your details are current is essential for seamless rebate processing following your virtual consultations with our dietitians or psychologists.
Claiming Process
How do I submit my claim?
The clinic will process your Medicare claim through our bookings software after your session is completed. You’ll receive an invoice/receipt by email, along with a Medicare claim receipt as proof that your claim has been submitted.
When will I receive my rebate?
Most rebates are processed by Medicare within 2 to 5 business days after submission. Times can vary based on individual bank processing and Medicare's current volume.
Referrals & Plans
What general referrals are needed for a dietitian?
Most Medicare options require a Chronic Disease Management (CDM) plan or a specific Mental Health Care Plan or depending on the condition being treated.
Can I use an Eating Disorder Management Plan (EDP)?
Yes, we treat and manage EDPs, which allow for a specific number of subsidized sessions with both a psychologist and a dietitian annually.
How do I update my referral plan?
Your GP must review your progress and reissue a referral or plan update. We provide summary letters and reports to assist this process.
Session Costs & Gaps
What are the standard consultation fees?
Our virtual clinic offers competitive rates for psychology and dietetic sessions. Please contact our team for a detailed breakdown of current standard session fees.
How is the Medicare 'Gap' calculated?
The gap is the difference between our private session fee and the Medicare rebate amount. This out-of-pocket cost varies depending on the specific referral type and clinical service provided.
Do I need to pay the full amount upfront?
Yes, usually the full consultation fee is settled at the time of your virtual appointment. We then process your Medicare claim electronically, and the rebate is typically deposited into your bank account within 24-48 hours.
Are there reduced rates for healthcare card holders?
We strive to make clinical care accessible. Concession rates may be available for eligible individuals. Please discuss your circumstances with our administration team during intake.
Clinical Note: Fees are subject to change. Medicare rebates require a valid referral from your GP or Specialist at the time of your session.